Configuring Email Notifications & Templates
Set up automated email notifications for attendance, fees, announcements, and other school events.
Configuring Email Notifications & Templates
TL;DR: EduSuite OS sends automated emails for key events — fee reminders, absence alerts, announcements, and more. Customize templates with your school branding and choose which notifications go out.
Default Email Notifications
EduSuite OS sends these emails automatically:
| Event | Recipient | Enabled by Default |
|---|---|---|
| Welcome / Account created | Parent, Staff | ✅ Yes |
| Password reset | Any user | ✅ Yes |
| Absence alert | Parent | ⚡ Optional |
| Fee reminder (pre-due) | Parent | ⚡ Optional |
| Fee receipt | Parent | ✅ Yes |
| Announcement | Parent, Staff | ⚡ Optional |
| Report card published | Parent | ⚡ Optional |
| Leave request approved | Staff | ✅ Yes |
Managing Notifications
- Go to Settings → Communication → Email Notifications.
- Toggle each notification type ON/OFF.
- Set recipient preferences (parent, staff, student, admin).
Customizing Email Templates
- Go to Settings → Communication → Email Templates.
- Select a template to edit.
- Customize:
Template Elements
| Element | Details |
|---|---|
| Subject Line | e.g., "Fee Reminder — {school_name}" |
| Header | School logo and name (auto from branding) |
| Body | Rich text with merge variables |
| Footer | School contact info, unsubscribe link |
| Button | CTA button (e.g., "Pay Now", "View Details") |
Merge Variables
{parent_name}, {student_name}, {class}, {amount}, {due_date}, {school_name}, {school_phone}, {portal_link}
Email Sender Configuration
Default Sender
Emails are sent from notifications@edusuiteos.in by default.
Custom Sender (Recommended)
Use your school's email domain:
- Go to Settings → Communication → Email Sender.
- Enter your email (e.g.,
noreply@yourschool.edu). - Verify domain ownership (add DNS records).
- Emails now come from your school's address — higher trust, better delivery.
Email Delivery & Reports
- Go to Communication → Reports → Email.
- View:
- Total emails sent
- Delivery rate
- Open rate
- Bounce rate
- Click-through rate (for emails with buttons/links)
Troubleshooting
Q: Emails going to spam. A: Set up custom sender domain with SPF, DKIM, and DMARC records. This greatly improves deliverability.
Q: Parent says they didn't receive any email. A: Check: (1) Email address is correct in student profile, (2) Email isn't bouncing (check delivery reports), (3) Ask parent to check spam/junk.
Q: Can I send a test email? A: Yes. On any template, click Send Test and enter your email address to preview.
Combine email with SMS and in-app for maximum reach. See our communication best practices.