Direct Messaging Between Teachers & Parents
Use EduSuite OS's messaging system for private, secure communication between teachers and parents.
Direct Messaging Between Teachers & Parents
TL;DR: Teachers and parents can message each other directly within EduSuite OS — like a professional chat system with read receipts, attachments, and full audit trails.
How It Works
- Messages are sent within the EduSuite OS platform (not SMS or WhatsApp).
- Both parties access messages through their respective dashboards.
- All messages are logged and auditable by admin.
Sending a Message (Teacher Side)
- Go to Messages → + New Message.
- Select the recipient:
- Search by student name → message goes to their parent(s)
- Or select from your class student list
- Type your message (supports rich text).
- Attach files if needed (images, PDFs, documents).
- Click Send.
Quick Message from Student Profile
- Go to Students → [Student].
- Click Message Parent.
- Compose and send.
Receiving Messages (Parent Side)
- Parent logs into the portal or PWA.
- Notification badge appears on the Messages icon.
- Click to read and reply.
- Parents can also initiate conversations with their child's teachers.
Message Features
| Feature | Details |
|---|---|
| Read Receipts | See when the parent read your message |
| Attachments | Share PDFs, images, documents (up to 10MB) |
| Rich Text | Bold, italic, bullet points, links |
| Thread History | Full conversation history preserved |
| Search | Search across all messages by keyword |
| Archive | Archive old conversations |
Group Messages
Message all parents of a class at once:
- Go to Messages → + New Message.
- Select "Class Group" instead of individual.
- Choose the class/section.
- Compose your message.
- Each parent receives it as an individual thread (not a group chat).
Admin Oversight
Admins can:
- View all messages sent within the school (audit log)
- Moderate flagged messages
- Set messaging policies (e.g., restrict messaging hours)
- Export message logs for records
Messaging Policies
Configure messaging rules:
- Go to Settings → Communication → Messaging Policy.
- Options:
- Allow parent-initiated messages — ON/OFF
- Message hours — e.g., 7 AM - 8 PM only
- Auto-reply outside hours — Custom out-of-hours message
- Attachment size limit — Default 10MB
Troubleshooting
Q: Parent says they can't message the teacher. A: Check if parent-initiated messaging is enabled in Settings. Also verify the parent has a registered portal account.
Q: Messages aren't sending. A: Check your internet connection. If the issue persists, clear browser cache and try again. Contact support if it continues.
Q: Can I delete a sent message? A: Messages can be recalled within 5 minutes of sending. After that, they remain in the record for audit purposes.
Build stronger parent-teacher relationships with seamless communication. See it in action.